ledgewin FAQ

Go to ledgewin Register and fill in your mobile number, a password, and your preferred currency (BDT). The whole process takes under two minutes. You must be 18 or older to open an account. One account per person — duplicate accounts will be closed and balances forfeited.

No. ledgewin allows one account per player, per household, and per device. If you accidentally create a second account, contact live chat immediately to have it merged or closed. Playing on two accounts at the same time is considered a rules violation and can result in a permanent ban.

Click "Forgot Password" on the Login page. Enter your registered mobile number and you will receive a one-time code by SMS. Use that code to set a new password. If you no longer have access to that number, contact 24/7 Live Chat with your NID or passport for manual verification.

Accounts are locked after several failed login attempts as a security measure. Wait 15 minutes and try again. If the lock persists, live chat can unlock it once they confirm your identity. Accounts are also locked for KYC review or responsible gaming self-exclusion requests — both are explained further below.

The minimum single deposit is ৳200. There is no maximum set by ledgewin, though your mobile wallet provider (bKash, Nagad, Rocket, Upay) may apply its own daily transaction ceiling. Bank Transfer has no wallet ceiling but may take slightly longer to reflect than the mobile-money methods.

Mobile-money deposits (bKash, Nagad, Rocket, Upay) are credited within about 5 minutes once the transaction is confirmed by the provider. If your deposit hasn't appeared after 10 minutes, do not send it again — open live chat and share your transaction reference number for a quick trace.

ledgewin does not charge a fee on deposits. However, some mobile wallet operators apply a small send-money fee on their end — check your bKash or Nagad app for the current rate. Bank Transfer usually carries a standard interbank charge set by your bank, not by ledgewin.

The minimum withdrawal per request is ৳800. The standard daily withdrawal ceiling is ৳85,000 for Bronze-tier accounts — this rises as you move up the VIP tiers, reaching ৳930,000 per day at Black Diamond. Your first-ever withdrawal may take up to 2 hours while KYC documents are reviewed; after that, payouts process in roughly 33 minutes.

Common reasons include: KYC documents not yet submitted or approved; active bonus funds that haven't met the ×6 wagering requirement; a mismatch between your registered name and your mobile wallet name; or a request that exceeds your daily limit. Live chat can confirm the exact reason within minutes.

KYC (Know Your Customer) verification is required before your first withdrawal. You can submit documents at any time after registration — doing it early avoids delays when you want to cash out. Accepted documents are: National ID Card (NID), Passport, or Driving Licence. Upload clear photos of both sides where applicable.

The review team aims to complete checks within 12 hours of a correctly submitted application. If your documents are blurry, expired, or the name doesn't match your wallet registration, the team will contact you to resubmit. That resets the 12-hour clock, so double-check image quality before uploading.

ledgewin matches your first deposit by 145%, up to ৳21,000. For example: deposit ৳5,000 and you receive ৳7,250 in bonus funds, giving you ৳12,250 to play with. The bonus is credited automatically once the deposit clears. It must be wagered ×6 (combined deposit + bonus) before you can withdraw the bonus portion. The bonus is valid for 7 days.

Existing players can claim a 25% reload bonus on selected subsequent deposits. The offer is promoted via the Bonuses section of your account dashboard — not all deposits qualify automatically, so check the current promotion terms before depositing. Wagering requirements and time limits apply in the same way as the welcome offer.

Yes. Slots from providers such as Pragmatic Play, PG Soft, and KA Gaming count at 100% toward your wagering requirement. Live casino games and certain table game variants may count at a reduced rate — the exact contribution percentage is listed in the bonus terms shown at the time of claiming. Cricket and sports bets typically count at 100% when settled.

Your VIP tier is determined by your monthly real-money turnover (wagering volume). The tiers are: Bronze (open to all), Silver (৳20,000/month), Gold (৳75,000), Platinum (৳280,000), Diamond (৳1,100,000), and Black Diamond (৳3,900,000). Daily cashback ranges from 1.5% at Bronze to 2.75% at Black Diamond. Tiers are reviewed at the start of each calendar month.

Daily cashback is calculated on your net losses each day and credited automatically the following morning. At Bronze you earn 1.5% back; that grows with each tier. Cashback is credited as withdrawable cash with no additional wagering requirement — it goes straight into your main wallet balance.

ledgewin offers over 1,900 titles across slots, live casino, crash games, card games, fishing, and lottery. Providers include Evolution, Pragmatic Play, PG Soft, KA Gaming, Ezugi, and Sexy Gaming. Cricket and football markets are available for major events including T20, ODI, BPL, and IPL fixtures.

In a crash game like Monster Crash, a multiplier starts at ×1.00 and climbs each round. You place your bet before the round begins, then cash out before the multiplier "crashes." Your payout equals your stake multiplied by the value at cash-out. If you don't cash out in time, you lose the bet. The RTP for Monster Crash is 95.8%.

All games come from licensed third-party providers (Evolution, Pragmatic Play, PG Soft, etc.) whose RNG engines are independently audited. The RTP displayed on each game card — for example, 97.6% for Dragon of Demons — reflects the long-run average return set by the provider. Individual session results vary; RTP is a statistical average across millions of rounds.

Download the APK directly from the App page. Before installing, go to your phone's Settings → Security → enable "Install from unknown sources" for your browser. The current version is 3.3.15, file size is 32 MB, and it requires Android 7.0 or later. iPhones and iPads can access ledgewin through the mobile browser — no App Store listing is currently available.

The app is free to download and install. Live casino streams use the most data — expect around 300–500 MB per hour of live table play. Slots and crash games use considerably less. If you're on a limited data plan, connect to Wi-Fi before long sessions or stick to the lite mobile browser version which loads lower-resolution streams automatically.

Contact 24/7 Live Chat and ask to set a daily, weekly, or monthly deposit limit. You can also request a cooling-off period (24 hours to 30 days) or a full self-exclusion. Self-exclusion requests are processed within one working hour and cannot be reversed during the exclusion period. ledgewin takes responsible gaming seriously — read the full policy at Responsible Gaming.

If you feel your gambling is becoming a problem, talk to a trusted person in your life first. You can also reach out to international helplines such as Gambling Therapy (gamblingtherapy.org), which offers free support in multiple languages. ledgewin's self-exclusion tool is available any time through live chat — no questions asked, no waiting period.