ledgewin Withdrawal & KYC Guide

By the end of this guide you will know exactly how to pass KYC verification, submit a withdrawal request, and understand why money reaches your bKash wallet in around 33 minutes — or what to do if it does not.

Quick Facts at a Glance

Everything on one line before you read the detail below.

KYC Verification — Why It Matters

KYC (Know Your Customer) is a one-time identity check. ledgewin must verify that the account holder and the payment wallet belong to the same person. You only go through this process once; after approval every future withdrawal goes straight to processing.

Complete KYC before you need money urgently. Submitting documents at 11 PM on a match night adds unnecessary waiting time. Upload on a relaxed afternoon and the review usually comes back within 12 hours.

Documents You Need

You need one primary identity document plus a clear selfie. Choose whichever you have on hand:

• National ID Card (NID) — front and back photos required. Must be the original card, not a photocopy.
• Passport — the data page (the page with your photo and personal details). Open passport lying flat, fully visible.
• Driving Licence — front and back photos required. Issued by BRTA Bangladesh.
• Selfie with document — hold the chosen document next to your face. Good natural light, no filters.

Photo Quality Requirements

• All four corners of the document must be visible in the frame.
• Text must be sharp enough to read without zooming in.
• No glare or flash reflection over the text or photo area.
• File format: JPG or PNG, under 8 MB per file.
• No editing, cropping, or colour-adjusting — submit as taken.

Upload Your KYC Documents

Follow these steps on the ledgewin app or mobile site. The process takes about five minutes.

1. 1 Log in and open your Account

   Tap the profile icon at the top right of the ledgewin app. Select My Account then Verification from the menu.

2. 2 Choose your document type

   Pick National ID Card, Passport, or Driving Licence from the dropdown. This tells the system which fields to expect.

3. 3 Upload front (and back if required)

   Tap the upload area and select the photo from your gallery, or use the in-app camera. For NID and Driving Licence you need both sides; Passport requires only the data page.

4. 4 Upload your selfie with document

   Hold the document flat beside your face. Take the photo in a bright room. Tap upload on the selfie field.

5. 5 Submit and wait for review

   Tap Submit for Review. The compliance team checks documents within 12 hours. You will receive a notification once approved. No action needed during this time.

Submit a Withdrawal Request

KYC approved? Here is how to move funds from your ledgewin balance to your bKash, Nagad, Rocket, Upay, or bank account.

1. 1 Go to Withdraw in the cashier

   Log in to ledgewin, tap the wallet icon, then select Withdraw. The cashier opens showing your available balance.

2. 2 Select your payment channel

   Choose from bKash, Nagad, Rocket, Upay, or Bank Transfer. The channel must match the one you used for your most recent deposit, or the one registered under your verified name.

3. 3 Enter the amount

   Type the amount in BDT. Minimum is ৳800. Daily ceiling for Bronze-tier accounts is ৳85,000. Higher VIP tiers get a larger daily limit — check the VIP page for the full breakdown.

4. 4 Confirm your wallet number

   Double-check the mobile number or bank account shown. An incorrect number cannot be recalled once processing begins.

5. 5 Tap Submit and track the status

   Hit Confirm Withdrawal. The request enters processing immediately. Most arrive within 33 minutes. You can track the status under Transaction History in real time.

Payment Methods & Timings

All five channels are free of ledgewin fees. Processing time below is after the request is approved by the finance team.

Method	Min Withdraw	Max / Day	Avg. Time	Fee
bKash	৳800	৳85,000	~33 min	Free
Nagad	৳800	৳85,000	~33 min	Free
Rocket	৳800	৳85,000	~33 min	Free
Upay	৳800	৳85,000	~33 min	Free
Bank Transfer	৳800	৳85,000	Up to 2 hrs	Free

Daily limit applies per 24-hour rolling window, not per calendar day. VIP Silver and above have higher limits — see the Bonus & VIP page for the full tier table.

Common Rejection Reasons and Fixes

A rejected request is not permanent. Fix the issue and resubmit the same day. Here are the most frequent causes:

• KYC not yet approved The withdrawal queue only releases funds after the identity review is complete. Wait for the approval notification, then resubmit.
• Wagering requirement not met Active bonus funds have a ×6 turnover condition. The cashier shows exactly how much wagering remains. Finish it, then withdraw.
• Amount below ৳800 minimum Increase the requested amount to at least ৳800 and resubmit.
• Daily limit already reached You have hit the ৳85,000 ceiling for today (Bronze tier). The limit resets after the 24-hour window. Upgrade your VIP tier for a higher cap.
• Wallet number does not match your name The bKash/Nagad number must be registered to the same name as your ledgewin account. Contact live chat to update your payment method before resubmitting.
• Blurry or cropped KYC photo Re-upload a clear, well-lit photo. Ensure all four corners are visible and no glare covers the text. Resubmission goes back to the front of the review queue.
• Multiple accounts detected ledgewin allows one account per person. If a duplicate is found, withdrawals are paused until the account team resolves the issue via live chat.

Frequently Asked Questions

How long does the first ledgewin withdrawal take?

Your very first withdrawal takes up to 2 hours because the KYC review happens in parallel. Once your identity is approved, all future withdrawals process in around 33 minutes on average. Submit your KYC documents before your first cashout to avoid a wait at the wrong moment.

What is the minimum I can withdraw from ledgewin?

The minimum withdrawal is ৳800. There is no maximum per single request beyond the daily ceiling of ৳85,000 for Bronze-tier accounts. Silver, Gold, Platinum, Diamond, and Black Diamond tiers all have progressively higher daily limits.

Can I withdraw to a different bKash number than the one I deposited from?

Not directly. The payout wallet must be registered under the same name as your ledgewin account for security reasons. If you need to change your registered number, contact live chat and the team will walk you through the verification step required.

Do I need to submit KYC documents every time I withdraw?

No. KYC is a one-time process. After your documents are approved, you never need to upload them again unless you change your registered name or ledgewin requests a re-verification for security reasons (which is uncommon).

What documents does ledgewin accept for KYC?

Three types of primary identity documents are accepted: National ID Card (NID), Passport, and Driving Licence. Each must be a clear photo of the physical document, not a screenshot or photocopy. A selfie holding the document is also required alongside your chosen ID.

My withdrawal has been pending for more than an hour. What should I do?

First check Transaction History to see the current status. If it shows "Under Review," the finance team is processing it and no action is needed yet. If it shows "Rejected," read the reason code and follow the fix described in the rejection section above. For anything showing "Pending" beyond the stated timeframe, open Live Chat and share your transaction ID — support is available around the clock.

Is there a withdrawal fee at ledgewin?

ledgewin charges no fee on withdrawals for any supported channel — bKash, Nagad, Rocket, Upay, and Bank Transfer are all free. Your mobile wallet provider may apply its own transfer fee on their end, but ledgewin does not add any charge on top of the requested amount.

How do I increase my daily withdrawal limit?

Your daily limit rises with your VIP tier. At Silver the limit goes up to ৳140,000; at Gold it is ৳220,000; Platinum reaches ৳360,000; Diamond goes to ৳580,000; and Black Diamond tops out at ৳930,000. Tier upgrades happen automatically when your monthly turnover crosses the threshold for that level.