ledgewin Privacy Policy

Who Runs ledgewin

ledgewin operates this website and all associated mobile services, including the ledgewin Android app. When you create an account, place a bet, or contact our support team, you are dealing directly with ledgewin as the data controller. This Privacy Policy tells you exactly what information we hold about you, what we do with it, and what choices you have.

If you have any question about this policy, our live chat support team is available around the clock. You can also reach our data team through the contact details in the final section of this document.

Information We Collect

ledgewin collects two broad categories of information: what you give us directly, and what our systems record automatically.

What you provide directly

• Full name, date of birth, and nationality
• Mobile number and account username
• bKash, Nagad, Rocket, Upay, or Bank Transfer account details used for deposits and withdrawals
• Identity documents submitted for KYC verification: National ID Card (NID), Passport, or Driving Licence
• Any messages you send to our support team via live chat

What we collect automatically

• Device type, operating system version (we support Android 7.0 and above), and browser
• IP address and approximate location (country / region)
• Pages visited, session duration, and bet history
• Cookie and tracking data (see the Cookies section below)

We do not collect sensitive categories of personal data such as medical records or political opinions. We also do not store full payment card numbers — ledgewin does not currently accept card payments.

Why We Use Your Information

How Long We Store Your Data

ledgewin keeps your account information for as long as your account is active, plus a mandatory period after closure. KYC documents are held for a minimum of five years from the date of your last transaction, in line with standard anti-money-laundering requirements.

Bet records and transaction logs are retained for five years. Support chat logs are kept for two years. If you request account closure, we will delete or anonymise data that we are not legally required to retain within 30 days of completing the closure process.

When We Share Your Information

ledgewin does not sell your personal data to third parties. We share information only in the following limited situations:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction details needed to complete your deposit or withdrawal.
• Game providers: Sexy Gaming, KA Gaming, PG Soft, Pragmatic Play, Ezugi, and Evolution receive a pseudonymous player ID and bet data to run game sessions. They do not receive your real name or payment details.
• IT and security partners: Cloud hosting and fraud-detection services that process data on our behalf under strict data processing agreements.
• Legal authorities: When we receive a valid legal request or are required to report suspected financial crimes.

All third-party partners are bound by confidentiality obligations. We do not transfer your data outside of jurisdictions that maintain adequate data protection standards without appropriate safeguards in place.

Cookies and Tracking Technologies

ledgewin uses cookies and similar technologies to keep your session active, remember your language and game preferences, and measure how visitors use the site so we can improve it.

Types of cookies we use

• Essential cookies: Required for login sessions and payment security. You cannot opt out of these while using the site.
• Analytics cookies: Anonymous page-view data that helps us understand which games and features players use most.
• Preference cookies: Store your chosen currency display (৳ BDT), notification settings, and selected game filters.
• Marketing cookies (opt-in): Used only if you have agreed to receive personalised promotions. You can withdraw this consent at any time from your account settings.

You can control non-essential cookies through your browser settings. Disabling analytics or preference cookies will not prevent you from using ledgewin, but some personalisation features may stop working.

Security Measures

ledgewin secures your data using SSL/TLS encryption on all connections between your device and our servers. Passwords are stored as salted hashes and are never readable by staff. Payment details are tokenised and are not stored on our main application servers.

Our infrastructure is monitored around the clock. Unusual login attempts trigger automatic alerts and, where appropriate, temporary account locks. We conduct regular internal reviews of access controls to make sure only authorised staff can view personal data, and only when genuinely needed.

If we discover a data breach that affects your rights, we will notify you within 72 hours of becoming aware of it, using the mobile number registered to your account.

Your Rights as a User

You have the following rights regarding the personal data ledgewin holds about you:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of data we are not legally required to keep (subject to KYC and transaction retention rules above).
• Restriction: Ask us to pause processing while a correction request is under review.
• Portability: Receive your account and bet-history data in a machine-readable format.
• Objection: Opt out of processing based on legitimate interest, including direct marketing.
• Withdraw consent: Withdraw any consent you have given (such as marketing messages) at any time without affecting earlier processing.

To exercise any of these rights, contact our support team via 24/7 Live Chat. We will respond within 15 business days. If you are not satisfied with our response, you have the right to complain to your local data protection authority.

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Players Under 18

ledgewin is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If a parent or guardian believes a minor has created an account, please contact our live chat team immediately so we can close the account and delete the associated data without delay.

Age verification is part of our KYC process. Any account that cannot confirm an age of 18 or above will be suspended pending document review.

Updates to This Policy

ledgewin may update this Privacy Policy from time to time — for example, when we add new payment methods, launch new features, or when regulations change. When we make a significant change, we will display a notice on the ledgewin homepage and send a notification to your registered mobile number at least 7 days before the change takes effect.

Continuing to use ledgewin after the effective date means you accept the updated policy. The "Last updated" date at the top of this page always reflects the most recent version.

Contact and Complaints

If you have any question about this Privacy Policy, or want to exercise one of your data rights, the fastest way is through our 24/7 Live Chat — available on every page of the ledgewin website and inside the ledgewin app.

For formal written requests, use the in-app support ticket system. Mark your message "Data Privacy Request" so it reaches our data team directly. We aim to send an acknowledgement within one business day and a full response within 15 business days.

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