ledgewin Responsible Gaming

ledgewin's Commitment to Safe Play

ledgewin is built for entertainment. Slots, live casino tables and cricket betting are enjoyable when played within your means — and we intend to keep it that way. This page explains every protective tool available on the platform, who it applies to, and how to activate it.

Gambling should never be a way to pay bills, recover losses or escape day-to-day stress. If gaming starts to feel like those things, our tools and support channels are here — no judgment, no delay.

Signs Gaming Is Becoming a Problem

Most players never experience harm. But it helps to know the warning signs early, before a habit turns into a difficulty.

• Spending more than you planned, more than once.
• Chasing losses — depositing again to "win back" what you lost.
• Thinking about gambling when you should be focused elsewhere — work, family, sleep.
• Hiding deposits or winnings from people close to you.
• Feeling anxious or irritable when you cannot access your account.
• Borrowing money or delaying bills to fund your play.

Recognising one or more of these signs is not a failure. It is the right moment to use the tools below.

Deposit Limits

A deposit limit caps how much you can send to your ledgewin wallet within a chosen time window. You set the amount and the period; the system enforces it automatically.

Reductions take effect straight away. Increases require a 72-hour reflection window and must be confirmed through 24/7 Live Chat — this delay is intentional. It prevents an impulsive override in the heat of a session.

Session Time Limits

A session limit disconnects your account after a set number of minutes. When the timer runs out, you will see a summary of the session — time played, net result — before you can start another session.

• Minimum session length: 15 minutes.
• Maximum configurable session: 480 minutes (8 hours).
• Between sessions there is a mandatory 10-minute break before the next one can start.
• You can shorten an active session at any time from Account Settings. You cannot extend it mid-session.

Cooling-Off Periods

A cooling-off period pauses your ability to deposit and place bets for a fixed number of days. Your account remains open — you can still withdraw any balance — but you cannot fund it or wager.

Cooling-off is not the same as self-exclusion. If you need something permanent, see the section below.

Self-Exclusion

Self-exclusion closes your ledgewin account for a minimum of 6 months. During that period, you will not be able to log in, deposit or receive promotional communications. Any balance at the time of exclusion is paid out within the standard withdrawal window.

How to apply for self-exclusion

1. 1 Contact 24/7 Live Chat Open the Live Chat window and tell the agent you want to apply for self-exclusion. The process starts immediately — no waiting period.
2. 2 Choose your duration Select 6 months, 1 year, 2 years or permanent. Permanent exclusion cannot be reversed.
3. 3 Confirm your identity The agent will ask for your registered mobile number and account email to prevent accidental exclusions.
4. 4 Account locked and balance paid out Your account is locked within minutes. Any withdrawable balance is processed to your bKash, Nagad or Rocket number on file.

Age Verification – Under 18

ledgewin does not allow anyone under 18 years of age to register, deposit or place bets. This is a firm rule — not a guideline.

At registration, players confirm they are 18 or older. We carry out additional age checks during the KYC process. If we have reason to believe an account holder is under 18, we suspend the account and return any deposits immediately.

If you are a parent or guardian and believe someone under 18 is accessing ledgewin, contact 24/7 Live Chat right away. We will investigate and act the same day.

Free parental control software that blocks gambling websites is available through organisations such as Gamban and Net Nanny. ledgewin does not endorse specific third-party products, but we encourage their use where appropriate.

Account Verification and KYC

Verifying your identity protects both you and other players. ledgewin requires KYC completion before your first withdrawal. The documents we accept are:

• National ID Card (NID)
• Passport
• Driving Licence

Upload a clear photo of your document through the Account section. Our team reviews submissions within 12 hours. Once approved, the ৳800 minimum withdrawal and up to ৳85,000 daily withdrawal limit apply to your account.

KYC also helps us detect accounts that might belong to vulnerable individuals or minors. We may ask for additional documents at any time if we see activity that is inconsistent with your profile.

Common Questions

Can I set a deposit limit before I make my first deposit?

Yes. Go to Account Settings immediately after registering and before you add any funds. The limit takes effect the moment you save it.

What happens if I try to deposit after hitting my daily limit?

The payment gateway will decline the transaction and show a message explaining that your daily limit has been reached. No partial deposits are processed — it is all or nothing against the remaining allowance.

Will I lose my bonus if I apply a cooling-off period?

Any active bonus with unsatisfied wagering requirements (×6 turnover) is forfeited when a cooling-off period starts. Completed bonus funds already credited to your real-money balance are yours to withdraw.

How do I talk to someone if I am struggling right now?

Open 24/7 Live Chat and type "responsible gaming" or "self-exclusion" — this routes you directly to a trained support agent rather than a general queue. We respond within seconds during peak hours.

Is my self-exclusion request stored after the period ends?

Yes. ledgewin keeps a record of all past exclusions. If you return after a timed exclusion and begin showing problem-gambling indicators again, our team may proactively suggest tools — or extend the exclusion — without waiting for you to ask.

Can someone else request a cooling-off on my behalf?

Not directly. Only the registered account holder can request account restrictions, to prevent unauthorised lockouts. However, if a family member contacts us with serious welfare concerns, we will review the account internally and may apply a precautionary hold while we investigate.